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Back to Team Page Ashlea Buchanan

Ashlea Buchanan

Client Onboarding Manager

[email protected]

Expertise

Ashlea has over 10 years’ experience overseeing customer relations. Starting within business banking for a blue-chip corporation she has formed a patient and empathetic manner towards clients. She currently oversees the care of clients and their onboarding to a Lilac Law Lawyer ensuring a smooth and speedy journey for the client from quoting stage to their file opening.

Her welcoming and responsive approach ensures a high standard is set from the very first interaction with our firm setting the standard our Lawyers then strive to achieve throughout the transaction.

Ashlea is also responsible for receiving client feedback and implementing recommendations to tailor our personal approach.

Highlights

Ashlea is an ambitious, hardworking and committed manager who has progressed from smaller administration roles within a corporate environment to taking on greater responsibility within more niche roles in client care. Her professional aptitude and warm demeanor return the respect of her peers facilitating a positive working environment within her team naturally benefiting the client’s fluid journey within Lilac Law.

Throughout the different roles within her career, she has taken every opportunity arisen developing her skills and gaining a wealth of experience. Ashlea’s attention to detail and outstanding communication develops a needed steadfast foundation for the conveyancing process.

Career History

  • KMC Legal November 2023 – March 2024
  • Barclays Bank UK: 2018- November 2023